The Most Important Thing in a Startup – Avoiding Distractions

From whatever little experience I have with my own startup and working with a few others, I can say that the most important, and difficult task in any startup is to maintain focus and avoiding distractions. Nothing kills startups like distractions. Distractions may be a side project you start doing for some extra cash, or a new idea which suddenly pops in your mind and you want to have a shot at it.

Do One Thing

If a startup can do one thing, and do it as good as nobody else can do it, your job is half done. Doing more than one thing is fine in big companies because firstly, they have the resources to spend, and secondly, they can afford a little distraction. But a startup can’t. So do one thing at a time, and do it fantabulously well.

Can you focus on what is REALLY important?

Can you focus on what is REALLY important?

Innovate

Startups are often credited with innovation, but it is very critical to innovate in the main focus area of your business. If you are working on creating a product, and somebody comes up with a great innovative idea to market it, you have to say NO to it (for now) and continue focussing and innovating in your most important task, which is developing the product. Because once you have your hands and head in two different areas, you might end up with two half-baked implementations instead of one great one.

About Marketing and Sales

Marketing and sales are no doubt important. But while creating the product, you have to make sure you build a great product first. If you have only limited resources, it is better to have a great product first and a sales team second, than to have a sales team ready to sell a half-baked product. Many people talk about social media marketing on websites like facebook and twitter. My advice to them is that people are already talking in social media. Give them a reason to talk about your product by making the product exceptional. Nothing else is required.

The crux of the matter is that time is your most important asset in a startup. And since you will always be busy and occupied with the startup, when you agree to do things which are a little different from your focus area, you are sowing the seeds for trouble. Maybe in the short term the new idea looks promising, but in the long term your main focus area will end up suffering.

This is what Twitter co-founder Ev Williams has to say –

โ€œAfter my first company died, I did an inventory of the projects I had worked on in the last year. There were something like 30 projects that I had started on and not finished. My total weakness was focusing on things.โ€

Now, the distractions I am talking about does not include the time off you take as a break to recharge your batteries. So if take time out to practice guitar in the evening, or watch a movie, or read a book, by all means do that. Leisure time is very much important so that you give your best in your work time.

Book Review – Trading Up by Michael Silverstein and Neil Fiske

Trading Up - Must read for any entrepreneur in retail

Trading Up - Must read for any entrepreneur in retail

I have read many books in the last two years, ranging from business to auto-biographies to self-help to fiction books. I just put down a book titled “Trading Up” (find it on Flipkart or Amazon) after reading it for two weeks. And what a captivating read it was! It was difficult to put it down once I started it. One reason could be that the book was about retail and shopping, and I am already interested in that because of my experience with SaleRaja and exposure to the retail world. But apart from that too, the book was very well researched and a lot of data has been presented in the book to justify the points made.

The book has tried to illustrate how middle class consumers are ‘trading up‘ to buy high quality products that deliver benefits on many different levels, even at a price premium and how that is breaking the traditional price-volume demand curve. The product could be as simple as a soap and as complex as cars. The basic premise is that traditionally, the markets have had two kind of products, the conventional goods that sell at low margins and high volumes and the luxury goods which sell at high margins and low volumes. The author has remarked in the book that in many industries, there is a huge gap between these two segments.
 
He has called the products falling in these two categories as ‘new luxury‘ products that are technically superior and also have an emotional advantage for the consumer. He has given many examples of such companies such as Starbucks (coffee), Callaway Golf (golf equipment), American Girl (dolls), Panera Bread (bread), Belvedere (vodka), Whirlpool Duet (washing machine) and others. One distinct characteristic of these products is that they sell at high margins and high volumes, much above the traditional price-volume demand curve.
 
He has presented these stories as case studies of how different companies saw the huge gap in the market and came with their innovative products that created a new ‘want‘ and market for these consumers who traded up. He has backed his theories with data to substantiate them. He has also looked at some characteristics of the entrepreneurs and tried to find a common ground between them and their approaches as they created products for the new consumer.
 
The authors have defined some characteristics of the new consumers as below –
  1. The new middle market consumer is smart and has more disposable money than ever.
  2. The new consumer won’t mind buying products at a premium if the product is superior in quality and gives them a feeling of comfort and satisfaction.
  3. The new consumer choose which brands and products they want to be associated with, ones that define their status and personality.
  4. They are ready to buy these products at a higher price, and will trade down in other unimportant products.
Some characteristics of the companies and entrepreneurs that build these products are –
  1. They are mostly outsiders to the market, and even if not, attack the market like an outsider. They strive to set new standards for innovation, quality and providing an emotional experience for the consumer.
  2. They understand their target markets, and are aware that they will pay a premium if provided a product that can engage with its customers on an emotional level.
  3. They love what they do, and are consumers of their own products.
  4. They customize their value chains and distribution networks to deliver their products in the best possible way, and use influence marketing with celebrities rather than traditional advertising. They focus more on word of mouth marketing.
 
Perhaps the most important point the authors have made is people perceive value differently than previously thought. They will pay a premium and buy such a product in higher volumes even during a down economy. If the product is superior and gives much more satisfaction than the currently available products, the consumer will perceive its value differently and trade up in this category, even if it means they have to trade down in other unimportant categories.
 
This book, which you can buy on Flipkart or Amazon, helps a lot to understand the current changes happening not only in developed countries, but also in emerging economies like India. It not only gives examples of such companies and entrepreneurs but also explains HOW they did it? It is a must read for anybody in business or someone who plans to launch a new business soon. This sets the book apart from other business books and keeps the user hooked throughout the book. It also made me understand why my friends and peer group spend the way they do, and how can an entrepreneur (future me) develop products and services to target this ever expanding segment. In summation, I totally loved it!!

Three Years in Bangalore – The joy, pain and where it leads?

18 Oct 2008, that was the day I landed in this beautiful garden cityย Bangalore as a 25 year old full with enthusiasm and energy to make it big. Now, three years hence, I can say it is exactly the same state I found myself in. Buzzing with energy, pumping in 14-16 hour days and excited about a lot of ideas sprouting in my head. Now I won’t say that it has been all rosy in these last three years, as there was a brief period of being lost, where I hardly was able to put in 6 hours a day, and I was either angry, frustrated, irritated or just tired all day along. But I am glad that this phase happened, and gladder that it is over now ๐Ÿ™‚

SaleRaja – The Joy and Pains of Entrepreneurship

The first year in Bangalore was full of experiencing what entrepreneurship is all about. There were good days, and there were not so good days. Technical discussions, night long marathon coding sessions, sales calls, and a lot of manual and boring repetitive tasks used to fill up my day. The Bangalore weather was the perfect catalyst for all this. Going to events, meeting the founders of other startups, partnering with a lots of people for different tasks and lots of brainstorming sessions made this period one of the most memorable of my life. I started SaleRaja.com as I felt working with InfoEdge that it was not too difficult to earn money ‘for ourselves‘. SaleRaja taught me it was not so easy either ๐Ÿ˜‰ Nothing could be more humbling than that, and the lessons from SaleRaja makes me what I am today. 15 months in Bangalore, and I had to make one of my toughest decisions to let go of SaleRaja, which might also be one of the wisest. For the whole SaleRaja journey, I can say that I started SaleRaja for earning money and getting rich. It didn’t make me any richer (in financial terms) but it ended my hunger for money and pushed me towards a journey for more meaningful things, and that was a big breakthrough.

New city, New games

New city, New games

Exploring New Territories

Once the burden of SaleRaja was no more, I felt really free and light compared to the heavy feeling of burden which I felt earlier. I started meeting a lot of people from the startup ecosystem in Bangalore, also had time to catch with a lot of friends in Bangalore whom I rarely met during the times of SaleRaja. I got interested in looking for new ideas for business, and saw a few very interesting ideas by entrepreneurs. I joined Yahoo during this time, and apart from work, started volunteering to teach school kids as part of a Yahoo! initiative. This step was path breaking as it helped me discover a new side of myself and opened up a lot of new doors. Not to forget are the many long rides I did on my bike which literally meant exploring new territories.

The Joy of Starting New Initiatives

Around the end of 2010, I decided it was time to do something (again). Well, once an entrepreneur, always an entrepreneur. I love starting new initiatives, and this time I decided to do something non-commercial, and something which was not related to internet and coding in any way. I took up a waste management initiative, organized an anti-corruption walk, and later started Pick a Fight. This journey, which still continues, got me in contact with some amazing people from the non-technical world, and it was an eye opening and view expanding experience.

Every city has its own language, customs and festivals

Every city has its own language, customs and festivals

The Future – I can sense some change soon

It has been almost two years since I gave up on SaleRaja, and I am really eager to get back to the game again. Although I am involved in the initiatives mentioned above, I am always excited by new business opportunities. In a way I can feel the winds of change coming towards me soon. I am not sure how long before I start something again, or whether I will start myself or join an already existing startup, or what idea it would be? But I am very sure that I am ready for it again now based on my learnings in the last two years. But this time I will not hurry up into it like last time (not repeating the mistakes) and do proper due diligence before jumping again (making new mistakes).

8 More Lessons from SaleRaja and other start-ups I have been associated with

Recently I wrote about some of the important lessons I learned after working with SaleRaja and other startups. I was pondering over this article and I realized I can think of many more points which I can write about. So below are 8 more lessons which I came up after reflecting on those days spend building some amazing products with SaleRaja, InfoEdge and Jivox.

8. Spend wisely

As a startup your balance sheet will be in the red in the first few years as you build the infrastructure, teams and systems for the future. Hence it is very important to monitor and control what you spend and for what purpose. Even if you have secured funding, you never know which way the economy turns in the future. The point is to always have cash in the bank to act as a cushion in tough times.

9. Networking

Big corporations are people independent, i.e. , they never depend heavily on any one or a few people for their business to survive. It is because of this that they can hire in big numbers, and even fire people easily in hard times. In startups though, the commitment to the company by employees is very important. Similarly, each employee is very critical to the company and it can’t afford losing an employee as it might impact their business. Due to this, the hiring in startups (at least the initial hirings) normally happen through networking and personal contacts as trust in the employee – employer relationship is very critical for startups. And networking is not only useful in hiring but in other business aspects too.

Beginning is Half Done

Beginning is Half Done

10. Have Fun Along the Way

I have always believed in the idea that if we love what we do, it is not work but more like play. And while doing different tasks during a typical day, it is very important to have fun and not get too serious. A team of people working who smile and have fun with each other in a casual atmosphere will always have more productivity. So in your team, play some games, pull somebody’s leg, take out time for discussions other than work, or whatever, but don’t miss to have FUN. This might be an exaggeration, but see what happened during a night out in my first job.

11. Do everything – customer service to sales to coding

As a co-founder or starting member of a startup, you should try to do everything to get a pulse of the whole business. That would mean doing coding with your engineers, being involved with your marketing team, going out on sales calls with your sales team and also hearing customer complaints and feedback. This will keep you well informed of what is happening in the whole ecosystem around your business and will help you make better decisions.

12. Do your Business Ethically

It is important to follow both the legal and ethical laws of the land where you operate your business. Being ethical will help you in fostering a long term relationship with your customers. Any success that is attained without the foundation of ethics is bound to be short lived, as lies and scams tend to come out sooner or later. The primary objective of business is not just to maximize profits, but it is also to be a responsible citizen in a just society and working in a way that benefits all its stakeholders.

13. Make Mistakes, but Don’t Repeat

It is only human to make mistakes, and as you start a new business, you will also make few. But the important lesson here is to not keep repeating them. We must take enough risks for our business to grow, but also be wise enough to learn from our mistakes and not repeat them. We just need to make ‘new and better‘ mistakes going into the future. As for me, I am really glad for the mistakes I have made.

14. Mature with Time, but Don’t Grow up..

As our business grows and we reap success, we grow more mature and this maturity starts reflecting in our daily lives as well as our business decisions. But as a startup, it is very important not to loose what makes you special in the first place. It is always good to be a little crazy, keep having fun along the way and not get too serious. It is ok to risk, and it is ok to fail.

15. Don’t accept Failure as an Option

One of the most important word you have to stop listening when starting something new is ‘NO‘. So no matter what, in the face of a NOs, keep on finding new ways of achieving the objective, but never give up. Try out a lot of things, and go with the things that work. When things are not going well, take a break, do something which inspires you, but after that, get back to it with relentless persistence. Remember, failure is not an option.

7 Lessons from SaleRaja and other start-ups I have been associated with

When I joined my first job, work was on full swing to launch 99acres.com . I was part of the team which did all the technical work and the site was launched one month after I joined. Thereafter, I launched Sukip.com in Jan 2007 and Saleraja.com in Aug 2007. After moving to Bangalore, I worked with Jivox.com for 18 months. Recently I started PickaFight.in, this time as a non-profit initiative. In all these endeavors over the last six years, I got a good exposure to starting up and scaling up websites, both from a technical, product and business point of view.

There have been many lessons along the way, most of them learned the hard way. Here are seven important points I would like to share with one and all who might be interested in starting a web based business. UpdateHere are eight more lessons which I wrote as a follow up article ๐Ÿ™‚

1. Passion in what you are doing

Always do what you are passionate about. If you are starting a new website based business, it will keep you awake at nights and make you work on weekends. So it is very important that it is something you are really excited about.

2. Prioritize

In my first job, my boss gave me a valuable lesson, “In a startup, you will always have thousand things to do but not the resources to do all of them. The key is to prioritize among them and then keep your focus on doing the selected tasks to the best”. I have never forgotten this. You will always have more than your plate can hold. So prioritize, prioritize and prioritize.

Working in a startup can be totally fun and 'not like' work

Working in a startup can be totally fun and 'not like' work

3. Release regularly

We launched sukip.com after 6 months of development, and then SaleRaja.com was launched after just 11 days of coding. Release early, release often is the idea. Rather than planning and building a Taj Mahal after months or years of work, start with a basic model and then make changes based on market feedback. Because the customer is the best judge of your product. Period.

4. Understand technology driving your product

As a founder, you might not do all the coding for your product, but it is very important to understand the technology behind it. By doing so, you will be better prepared to perform your job when you step in the shoes of your sales guy or the product manager. In short, it will allow you to make better business decisions.

5. Work like a family

Starting a company is like raising a baby, and hence it is very important the atmosphere is very cordial and like a family. People need to trust each other, care for each other and treat the work as their baby. This family like work culture could be the difference between success and failure later on.

6. Hire people smarter than you or who fill your gaps

You might be smart, talented and hard working, but nobody can know or do everything. Hence it becomes very important to hire people smarter or more talented than you are, or who are talented in the areas where you have a skill gap. Many times people don’t do this for personal and ego reasons, but this is a valuable lesson which I have learned the hard way.

7. Work with people who share your value system

Although your work might not require you to deal with your moral and ethical values very often, it is better to work with people who share your value system. In times of crises, or in times of extreme excitement and growth, these value systems can sometimes prevent us from making big mistakes. At the same time, a difference in the value system can cause rift between the team as both parties might consider their beliefs as right and blame the other party for not understanding.