What does ‘Work is Worship’ means and what our work can be?

Work is where we spend most of our lives, especially in these super competitive times and in a tough economy. Most of us work for around 50-60 hours per week (at a minimum), which makes it around 108 to 130 days every year. The only other activity we do as much as work is sleeping. Thus work and sleep each takes around 33% or one-third of all our days in a year. In many surveys (here and here and here) organized by universities and other institutions around the world, it is known that most people (more than 50% of them) are not happy in their work and seek life outside of it, ie, in the 33% or one-third of the remaining time they have.

If time is our most important resource, think about it this way – We are giving two-thirds of our time away daily, and spend the rest one-third left thinking why we have so little time left. It is like giving a tax of 66% on our time. Now imagine giving back two-thirds of every salary away, and keeping only the one-third for ourselves. If we imagine this situation, we will feel anger, frustration and all other kinds of emotions. It is the same with time, but we don’t realize it because in our perspective money is something more real and substantive (which we can hold, see in our bank account) but time looks like a never-ending resource. But time does have a limit, and every minute you are not spending living your life, it is akin to giving away money. Imagine yourself giving away money physically every time you feel you spent any time which can be termed as ‘not living your life‘.

A popular and old proverb says that “Work is Worship“. It looks good only as a proverb and something very unreal in the times we live in. The common (and agreed about) perspective about work looks at it only as a tool to earn some money or achievement or reward so as to live your life in the spare time you have left. In this article, I am presenting another perspective on work according to which our work is a vehicle, a chance, an opportunity for each one of us to express ourselves and shine like a light and set an example for the whole world.

Karmanye Vadhikaraste Ma Phaleshu Kadachana

Karmanye Vadhikaraste Ma Phaleshu Kadachana - The sanskrit phrase in Gita which translates to "You have a right to perform your prescribed action, but you are not entitled to the fruits of your action." is also on the same lines

Have you watched Sachin Tendulkar walk into a stadium to play (which is his work)? How does the audience respond to that? Every time he walks in to bat, he gets a standing ovation from the audience and they stand and applaud. I guess this is what the adage – Work is Worship means, which is beautifully expressed in the way a Sachin Tendulkar or a Rahul Dravid bats. Before I divert to cricket, let me get back to the topic here. Now imagine every time you walk into your office, everybody notices and gives a standing ovation to you. Everybody recognizes the champion in you that has come to work for producing some amazing results which others will only dream about and watch from the stands.

Just changing the perspective can change everything about how we see our work, and what and how much it can contribute to our life. It is not something where we spend one-third of our time to get some money to spend in the remaining one-third. Instead, work is a platform where we can unveil the very best in ourselves. Work itself is our life, it is our chance to grow and become all we ever wanted to be. It is the most important, and the best thing in our lives, we shouldn’t miss or waste even a single second of it. It is a vehicle to become all that we ever wanted to become, and to have the life we always wanted to have. Life happens inside of work, not outside it.

I will end with a very powerful quote by James A. Michener –
“The master in the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his information and his recreation, his love and his religion. He hardly knows which is which. He simply pursues his vision of excellence at whatever he does, leaving others to decide whether he is working or playing. To him he’s always doing both. ”

The Biggest Addiction in this World – Our Paycheck

We all talk about addictions in our daily lives and how they are bad for our health and social well being. Alcohol, gambling, smoking, drugs and sometimes even Apple products and internet find a mention in the list of addictions. But there is one addiction we miss, and once which can keep us enslaved all our lives. We will do things we don’t want to do, and not do things we so much love to do. What is worse is that we will find reasons to prove to ourselves (and to others) that why what we are doing is the right thing to do? It is like we are trapped in an illusion. Sounds familiar? Yes, it is the case with every addiction. But this time I am not talking about drugs or alcohol, but your paycheck.

How many of us are in this situation?

How many of us are in this situation?

Work = Money is NOT the only way
Right from our childhood we have been taught that work equals money. You do some work, and you get paid for it. And that is a fair deal. If that would be the case, why would 99% of the wealth in this world would reside with 1% of the population? It is the same reason why 99% of the population work for 1% of the people. The work = money philosophy says that as long as you work, you get paid but nothing in the future. What if there is a crises, or you just simply don’t want to work? Or what if we want to do something where our income is independent of the daily labor we put in? If I am not in the mood to work for a few days or weeks or months, it should not affect my income if I have done a good work before the break, and am ready to do good work after it. Don’t we all deserve this freedom?

Capital Gains is the Alternative
If you start thinking, you will find enough reasons to disprove of the above paragraph I wrote. After all, 99% of the people are working to prove that. We have invented schemes like pension and insurance to give us a safety net, but only after we spend our best years working so that we can relax and enjoy our freedom when we are sixty. Do you REALLY want to do that? An alternative is to do something today which is not only work but also an investment which can be reaped in the future. Entrepreneurs and artists (or the people in 1% of the positions) do that, they put in their work and get rewarded for life, in the form of stocks, royalties or any other form of capital gains. It is the same when you spend money in schools and colleges for education, for returns which will come in the future. But why do we stop doing that once we finish school and start working?

Creativity > Work
Some five or six years ago, I attended a conference at the FMS Delhi, which is one of the leading business schools of India. There were corporate honchos and some of the best leaders India has produced at the conference, and I very distinctly remember what one of them said. He said, “These so called success stories of India like Wipro, Infosys, TCS are destroying the talent and creativity of our young population by hiring them in big numbers and paying them good salaries. By giving them a comfortable life, they are killing their creativity and spirit. India has traditionally been a self-employed and entrepreneurial society, and such an attitude is discouraged when you have a stable job with limited growth and learning.

Every time money is injected into our account (like drugs in our body), we feel high and confident which eventually fades away by the end of the month. Stress makes a comeback and we start counting the days to our next salary, which once again creates euphoria and the cycle continues. Nothing can be worse when you show up for work which you don’t like just for the sake of getting the salary on the 1st of next month. Or ask yourself – Would you still work here if you don’t get the regular salary every month?

 

Can we break this addiction, and own our salary rather than ending up being owned by it?

Four Reasons why we should Treat our Customers as Friends

One of the best definitions of business that I have read or heard is “Business is a process by which an organization creates, delivers and captures value.” Short and simple. Create, Deliver and Capture. The three main roles of any business, and all of them revolve around the customer. In a way, we all say that we are doing business for money, or to be our own boss, or it is a way of life, but the fact is that a business cannot succeed or survive if it doesn’t have the customer at its focus all the time. Here are my four reasons why we (employees or founders) should treat our customers as friends :-

1. Customers are our biggest teachers
In my previous stint at entrepreneurship, ignoring the customer was the biggest mistake we did. Of course we didn’t realize that we were ignoring the customer till after two years we started SaleRaja, we always thought that we knew what the customer want. Even when we started interacting with customers, we were trying to sell them a product which we built according to their needs (which we guessed) rather than really taking the time to listen to them and understanding their real needs.

2. Most important relationship
If there is one relationship in business which should be friendly, it should be your relationship with your customer, even ahead of your investors and shareholders, but maybe at par with your employees. To thrive in any business, you need to know the pulse of what is happening in the lives of your business. You have to care for them at a level bigger than just your company and your product or service. Treating customers is not just about selling, but about forming long term and mutually benefiting friendships.

Customer service is not a department, it's an attitude!

Customer service is not a department, it's an attitude!

3. Connect them on an emotional level
We need to understand our customers, the businesses they run and the challenges they face on a much deeper level than what is generally the norm. We should be willing to stand by our customers in tough times, and support them in whatever way is possible (by even suffering some temporary losses). We should be interested in meeting and talking to them even when we have nothing to talk on the business front. We should always keep and deliver on our promises. We should respect their opinions and ask them for advice. Nobody can give a more subjective view of our company than our customers. Once a customer told me – “I am ready to pay you ten times what you are asking, but you have to give what I actually need.” Only if I was listening 😉

4. You will be rewarded
Being a good friend demands hard work and commitment but if we can do that, nobody can reward us better than our customers. Our customers will love us and never forget how we made them feel. If we stick by them in their tough times, they will do the same. And that is what makes business life so rewarding apart from the usual cold and transactional meetings which are the norm. An example of such a business is Apple. Every Apple customer buys its products not only because of their superior design and quality, but also because of the relationship Apple has forged with its customers over the years.

However, this doesn’t mean that the customer is always right and we do have to be professional in our dealings. But I will leave that for another post.

Back to Entrepreneurship – Circa 2012, and what is CricketRadius?

If I have not told you yet or you have not heard yet, let me tell you. Recently, I quit Yahoo and am now working on another entrepreneurial venture of mine (after SaleRaja). Like most things in my life, this happened suddenly and without notice. When I joined Yahoo!, I was very clear that I would jump back into entrepreneurship again, but always thought it was 3 to 5 years away. More than that, I had a certain set of skill-gaps which I wanted to plug in before jumping back again.

Today, as it has already been over a month since I left Yahoo!, I can say with surety that those skill-gaps have not been plugged 🙂 And though I have done and learned a lot in the two years I spent at Yahoo, the gaps I wanted to plug still have a lot of holes left in them. But as I wrote in one of my previous posts (read point 9), maybe it was only a question of WHEN and not IF, that this would happen. And I am thankful to Yahoo to pushing me where I am today.

It started with the idea of a job change a few months ago and perfectly coincided with a separate cricket blog I started in November (cricketradius.com). When the response I got in the next couple of months to mine (and others) articles on CricketRadius surprised me, I actually looked at starting this as a business, even when I had a good and exciting job offer in hand. And so here I am, a little scared, a lot unsure about the future, but certainly confident that this is the right thing to do and I will figure out the maze that awaits me in the year ahead.

CricketRadius - Because Fans Deserve Better

CricketRadius - Because Fans Deserve Better

Coming back to cricket, it has always had a very central place in my heart right from my childhood. From watching every ball of Test Matches to cutting pictures from newspapers and creating collages to the many thousands of cricket records and statistics in my head, I always knew cricket is going to take up a lot of my time, no matter what I do and where I work. And when I started writing regularly in 2010, I couldn’t stop myself from writing on a lot of topics related to the gentleman’s game. Eventually it led me to where I am today. Another benefit of my writing and proof that if you have faith in life, the dots will somehow connect in the future.

I am working on developing the first version of the CricketRadius product I have in mind, and it would go live in April first week. The central idea around CricketRadius is that fans like me are at the center of everything that happens in cricket. There would be no meaning to any cricket without fans, and as much as cricketers are sports persons, they are also entertainers performing in front of an audience. This fan base is the glue holding the cricket world together, as they generate the eye-balls, the emotions and the revenue which eventually runs cricket and pays for the salaries of everyone involved with the game.

The aim of CricketRadius is hence to provide a platform on web, mobile and other mediums where fans can express themselves and share their emotions about the game they so much love and adore. Because as fans, we deserve a lot more than just being able to read articles by journalists or hear the commentary by former players or watch the match passively on television or at the stadium. As a fan, I want the ability to express my love for my team and my favorite players in an easy and convenient way. I want to let the world know how big a cricket fan I am, and what this game means to me.

The exact details of how this will shape up as I build the product is still very unclear and evolve in the year ahead, but what I am very sure is the ‘WHY’ of doing this as a business. And the WHY is that ‘BECAUSE FANS DESERVE BETTER‘.. Much better than the options currently in the market to express their love for the game. And more than anybody else, I am the most eager person to start using the CricketRadius website once it is live.

If you are a fan, behold, as the COUNTDOWN begins…

Startups – The how and why to fighting and winning against stronger opponents?

I was never among the physically stronger kids during my childhood. And since fist-fights among kids are not uncommon, I had to devise other ways to tackle my opponents rather than relying on only my physical strengths. At times you get beaten up, but since you know you can’t overpower someone you start hitting the areas where they might be most vulnerable. Sometime you just wait and pass time while your opponent gets tired before you take your shot.

Starting and running a start-up is also the same, in many ways. Being matched up against competitors many times your size and weight, and that too in a market which is not always ‘fair‘, to put it gently. But as in my childhood, being placed against a bigger opponent can have its benefits too. You learn persistence and resourcefulness irrespective of your current situation. These challenges are what makes a startup interesting, and those who drive the thrill out of overcoming these challenges are the right people for a startup.

Why would anyone do that?
You can ask that why would anyone want to fight against a tougher and stronger opponent? Why would anyone want to do something where the chances of success are only minimal? Yes, it doesn’t make sense. This ‘WHY‘ is very difficult to explain in words, but those who do it know the answer somewhere inside. Maybe it is the same reason people cheer the underdog team when they win against a stronger opposition in sports? Maybe it is the same reason that we draw hope from those who fight against the norms for something they truly believe in? Despite of all the fears and challenges. Despite of the very minimal chance of success.

Coming back to entrepreneurship, maybe it is just in some people’s blood (as they say entrepreneurs are born and not made). But whatever it is, the likes of Steve Jobs, Lance Armstrong, Bill Gates and Anna Hazare felt it and at many different times, each one of us have also felt it. When we believe in something for which we are ready to put a lot at stake, we all become entrepreneurs in a way. Whether it is fighting for a cause, running a business, or expanding the boundaries of human performance!!

How would anyone do that?
– Perseverance and Resilience
When you win against a stronger opponent, you become more confident and fearless. But when you lose, you start working on your weaknesses and try to make use of the resources you have. You very well know you can’t afford and have all the resources your competitors have, so you try to make the best out of what you have. And by doing so, you develop such a wonderful skill which even your big competitors doesn’t have – the ability to survive tough times with resilience.

Mark Twain said it very rightly so

Mark Twain said it very rightly so

– Iterate
In the startup world, as George Patton said “A good plan today is better than the perfect plan tomorrow”, it is very important to act on incomplete information and in a world where uncertainty looms large. If you are doing something worthwhile, then you have to constantly go into uncharted territory, try new ideas, fail, then start again, and then fail again. And so on. As you have to expand yourself so much and step out of your comfort zone in doing so, you also have a steep learning curve.

– Use your ego, but with feet on the ground
Ego is not always bad. Doing a startup is basically believing in yourself when no-one else does, and when even you have your doubts. It is about the confidence that “I can do it, I will do it, even if I don’t have the resources or skills to do it“. It takes a man with ego to go up and stand against the world. But at the same time, you need to stay realistic and know your limitations. A healthy ego is not only required but also necessary to constantly expand yourself and to keep fighting every day, even after facing many defeats. A healthy ego doesn’t stop you from getting back up knowing you might get beaten again.

– Getting things done, despite of a hundred things which need your attention
Startups aren’t for everyone. In a startup you always have thousands of things to do, and you don’t have anybody to delegate to. You will have to do all kinds of things which are normally reserved for ‘other‘ people in a normal job. In short, there are no boundaries of work. You might be planning, designing, coding, doing marketing and sales calls, all in a day. What becomes most important in a startup is to get a task done, irrespective of whether it is above or below your pay scale, irrespective of whether you have done it before or not, irrespective of whether you know how to do it or not. If a client is visiting and your office is a mess, the first person who picks a broom to clean up is the best fit for that startup.

In the end, I think it is the fighting that matters and not the winning. It is the daily grind you go through which is the most important part, even more than actually beating a stronger opponent. As it has been told by many great leaders – “The journey is more important than the destination”. I will end with a quote by Marian Wright Edelman
“You’re not obligated to win. You’re obligated to keep trying to do the best you can every day.”