Fun as a way of doing Business, and why the “Cricky says Thanks” Campaign?

As I (CricketRadius) launch the Cricky says Thanks to Dravid and Ganguly campaign on twitter today, I want to take you into a brief journey of how I came up with the idea and how I see fun as an integral part of life, whether it is doing business or watching a game of cricket, or anything else for that matter.

If you Obey all the Rules, You miss all the Fun
If there is one mantra I live my life by, it would be this. The focus is not on breaking rules, but on having fun. We learn by doing, and by failing we learn how not to fail the next time. But that failing had all the fun. Remember the childhood days when you fell off the bicycle, or while playing football, and how much fun it was. And with every fall, we became better at not falling. For me, doing something the way I want do it is the greatest thrill in the world.

Cricky The Fan

Cricky The Fan

Work = Fun = Play = Business
I have always been in the business of cricket. Irrespective of where I have worked, I have always followed every single cricket match played by India in the last 20 years. I have devoted hours every day reading articles, watching videos and discussing about cricket with my friends and colleagues. The point I am making is what you ‘care‘ about is your business anyway, in whichever form it is. And throwing yourself into a job you love and enjoy is one of life’s greatest pleasures.

I am my own Customer
The one thing that wakes me up in the morning these days is the idea of giving a great experience to my customer. I have myself followed cricket by way of keeping a track of records in notebooks and cutting pictures from newspapers to form huge albums of collages. Later on I have maintained excel sheets containing all kinds of cricket related data and kept them updated regularly. What I am trying to do with CricketRadius is to deliver a product for myself and people like me. I have still not figured out what the end product would be, but I am sure I know it somewhere deep inside and just have to bring it out in the right form.

Get Started. Make Impact. Small is not Bad
If I have an idea that can save the planet, I will act on it. But if I have a small idea which will just make watching cricket more fun, I will work on that too. For me, the real joy is of ‘creating‘ something new, not in how big or  small, and the journey in itself rather than the destination. So the point is – Just make a difference where you can. Some solutions can be scaled up, some can’t, but I like to realize that after taking action, rather than in classrooms and meetings.

Relive 5 historic matches of Ganguly and Dravid on Twitter from 23-27 May

Relive 5 historic matches of Ganguly and Dravid on Twitter from 23-27 May

How the campaign came about?
It is not a co-incidence that the campaign is about expressing gratitude to Dravid and Ganguly for their contribution to Indian Cricket. I have spent my childhood watching their entire careers and I believe these two players have had the biggest impact on Indian Cricket in the last 20 years, along with Anil Kumble, VVS Laxman and Sachin Tendulkar. And in todays inter-connected world, the question I am asking with this campaign is – “What if twitter had been there on these 5 historic matches which I am re-creating and reliving?” Every fan has the option to relive those moments of pure joy by following the commentary, reading articles and watching videos about the same online for 5 days starting today.

And what better way to show that we acknowledge Dravid’s and Ganguly’s contribution to Indian Cricket than getting all fans together in the form of a huge collage made out of our Twitter profile pictures – The Twit-Bat. So follow the matches live on our twitter account, and invite other fans to take part in the campaign all details of which can be found here.

Why CricketRadius? The problem and the market

As you know, I launched CricketRadius.com on April 2nd. It is my second stint at entrepreneurship after SaleRaja earlier. In this article I will try to answer what idea I had so as to convince me to leave Yahoo and jump full time into this. Being very frank, I got the idea (and it is still refining) after leaving Yahoo. I had a very basic vision of doing something to connect fans when I left Yahoo, but the idea of a social network and what all features it will have have only come in the last three months. See below paragraphs to know more about the problem, the market and the solution.

The Problem
As a cricket fan, right now there are websites where you can check scores, read articles and stories written by former players and experts. Cricinfo, CricBuzz, CricketNext, Yahoo Cricket are some of the popular names. There are also a lot of fan blogs where bloggers share their views about the game. But there is no platform which gives you a cricket profile, where you can express your love for your favorite teams, players, stadiums and matches. There is no platform where all the fans can come together and share the experience which comes when our team wins, or our favourite player gets a century or a hat-trick. We watch cricket and enjoy it with our friends and family, and that is where the real love and joy for the game comes out.

We can obviously share about cricket on social networks like facebook and twitter. But it is annoying when you share about your favorite team on social networks, and every other non-cricket update gets in the way? Like someone’s birthday wishes, or what dish has one cooked, or some funny pic about a guy getting hit by a car. Wouldn’t it be great if you could talk just about Cricket?

CricketRadius - Because Fans Deserve Better

CricketRadius - Because Fans Deserve Better

The Product?
CricketRadius is a social network for cricket fans by cricket fans. Interact with others who have cricket in their blood, and discuss about your favorite players, teams and ongoing matches. Check in to the players and teams you are watching, score runs and let the world know your cricket acumen. Also, score runs and get rewarded on the way.

The Market
Currently there are more than 100 million Indian internet users, of which 45 million are on facebook. There is no need to quantify in numbers the popularity of cricket and how many of these users visit various cricket websites or share about cricket on facebook and twitter. This number is expected to rise to 300 million by 2014, according to Google India. A large young population (more than 50% of Indians will be under 30 by 2015) with better incomes and a growing economy are all reasons for this impending growth.

Online advertising in India is only worth $200 million, of which $100 million is of Google alone. Online ads and engagement models have yet to catch on in India, considering the global online ad market is $ 80 billion while global revenue for Google is $29 billion. This despite the fact that India is the third largest internet populace, only behind US and China. Some more figures can be found at http://thenextweb.com/in/2011/09/16/internet-users-to-triple-in-india-by-2014-google/

This presents to me a huge gap and a product missing for an ardent cricket fan like me. Cricket is something about which I am really passionate about, and it has been a dream come true creating a product which more than anyone else, I want to use and share with my cricket lover friends.

Idea or Execution, What is more Important?

It is a very difficult question to answer, and I can take any side and debate endlessly for its merits. One important point from a business point of view is that both are critical, and there can be no successful business without either idea or execution. In a way, both are inseparable. What will you execute if you don’t have an idea to start with? And there is no such thing as the perfect idea. As you get out in the world and start executing, your idea will obviously change and refine itself based on market feedback and knowledge of realities which you were not present to earlier.

For Idea
Start up is the art of executing an idea, so obviously the idea is critical. If you are hell bent upon executing a stupid idea, no matter what your execution is, it just doesn’t add up. The idea in turn is the key to attract good investment and people, which are critical for the execution. A bad idea will simply not get enough traction to survive in the market place. A great idea is a way to attract other resources who will do the execution. Obviously execution is important, but it is zilch without the idea first. In short, the idea must be executable for the execution to matter.

For Execution
An idea is just an initial vision for a product, or a solution by the founder. To develop it as a business, the whole business model has to be considered. Who are your customers, how will you reach them, what is your USP, what will be the key resources for you, and most importantly, what all will you incur expense for and what all will fetch you money. An idea without answering these questions is well, just an idea. Sometimes no matter how great your product or service is, you simply can’t make the economics work and you end up in the dead pool.

The choice of market, the team, its persistence, timing, and how good you are at adapting the business along the way based on what you learn all comes in the execution sphere. And it is very important to be mature enough to realize that no idea is the ‘final’ idea. You need to pivot your idea and product, and try out different products, marketing strategies, revenue models before you find a product market fit. For example – We all know solar is a good idea, but it has not been successful because there are huge upfront costs which customers are unwilling to pay. But there are many companies like Simpa who have changed their business model by partnering with banks and offer their solutions to the customers at the same expense they are incurring now. The idea is the same, but the execution is the differentiator here.

The bottom line – execution is required for any enterprise to succeed, either with a good idea or a mediocre idea. Of course, nobody can help you if you have a bad idea.

Idea or Execution

Idea or Execution

Derek Siver’s Explanation
He believes an idea is just a multiplier, and formulates its relation to execution as follows:

Awful idea = -1
Weak idea = 1
So-so idea = 5
Good idea = 10
Great idea = 15
Brilliant idea = 20

No execution = $1
Weak execution = $1000
So-so execution = $10,000
Good execution = $100,000
Great execution = $1,000,000
Brilliant execution = $10,000,000

To make a business, you need to multiply the two.
The most brilliant idea, with no execution, is worth $20. The most brilliant idea takes great execution to be worth $20,000,000.

( My) Conclusion
Seth Godin says that just about every successful venture is based on an unoriginal idea, beautifully executed. Nearly every startup morphs their idea, often in very significant ways, once they enter the market. I would say that both are inseparable, you have to continuously refine your idea while you execute, and that is the key. So I would probably put the split at 40/60 in favor of execution. But there is hardly any business success story without both.

Four Reasons why we should Treat our Customers as Friends

One of the best definitions of business that I have read or heard is “Business is a process by which an organization creates, delivers and captures value.” Short and simple. Create, Deliver and Capture. The three main roles of any business, and all of them revolve around the customer. In a way, we all say that we are doing business for money, or to be our own boss, or it is a way of life, but the fact is that a business cannot succeed or survive if it doesn’t have the customer at its focus all the time. Here are my four reasons why we (employees or founders) should treat our customers as friends :-

1. Customers are our biggest teachers
In my previous stint at entrepreneurship, ignoring the customer was the biggest mistake we did. Of course we didn’t realize that we were ignoring the customer till after two years we started SaleRaja, we always thought that we knew what the customer want. Even when we started interacting with customers, we were trying to sell them a product which we built according to their needs (which we guessed) rather than really taking the time to listen to them and understanding their real needs.

2. Most important relationship
If there is one relationship in business which should be friendly, it should be your relationship with your customer, even ahead of your investors and shareholders, but maybe at par with your employees. To thrive in any business, you need to know the pulse of what is happening in the lives of your business. You have to care for them at a level bigger than just your company and your product or service. Treating customers is not just about selling, but about forming long term and mutually benefiting friendships.

Customer service is not a department, it's an attitude!

Customer service is not a department, it's an attitude!

3. Connect them on an emotional level
We need to understand our customers, the businesses they run and the challenges they face on a much deeper level than what is generally the norm. We should be willing to stand by our customers in tough times, and support them in whatever way is possible (by even suffering some temporary losses). We should be interested in meeting and talking to them even when we have nothing to talk on the business front. We should always keep and deliver on our promises. We should respect their opinions and ask them for advice. Nobody can give a more subjective view of our company than our customers. Once a customer told me – “I am ready to pay you ten times what you are asking, but you have to give what I actually need.” Only if I was listening 😉

4. You will be rewarded
Being a good friend demands hard work and commitment but if we can do that, nobody can reward us better than our customers. Our customers will love us and never forget how we made them feel. If we stick by them in their tough times, they will do the same. And that is what makes business life so rewarding apart from the usual cold and transactional meetings which are the norm. An example of such a business is Apple. Every Apple customer buys its products not only because of their superior design and quality, but also because of the relationship Apple has forged with its customers over the years.

However, this doesn’t mean that the customer is always right and we do have to be professional in our dealings. But I will leave that for another post.

Back to Entrepreneurship – Circa 2012, and what is CricketRadius?

If I have not told you yet or you have not heard yet, let me tell you. Recently, I quit Yahoo and am now working on another entrepreneurial venture of mine (after SaleRaja). Like most things in my life, this happened suddenly and without notice. When I joined Yahoo!, I was very clear that I would jump back into entrepreneurship again, but always thought it was 3 to 5 years away. More than that, I had a certain set of skill-gaps which I wanted to plug in before jumping back again.

Today, as it has already been over a month since I left Yahoo!, I can say with surety that those skill-gaps have not been plugged 🙂 And though I have done and learned a lot in the two years I spent at Yahoo, the gaps I wanted to plug still have a lot of holes left in them. But as I wrote in one of my previous posts (read point 9), maybe it was only a question of WHEN and not IF, that this would happen. And I am thankful to Yahoo to pushing me where I am today.

It started with the idea of a job change a few months ago and perfectly coincided with a separate cricket blog I started in November (cricketradius.com). When the response I got in the next couple of months to mine (and others) articles on CricketRadius surprised me, I actually looked at starting this as a business, even when I had a good and exciting job offer in hand. And so here I am, a little scared, a lot unsure about the future, but certainly confident that this is the right thing to do and I will figure out the maze that awaits me in the year ahead.

CricketRadius - Because Fans Deserve Better

CricketRadius - Because Fans Deserve Better

Coming back to cricket, it has always had a very central place in my heart right from my childhood. From watching every ball of Test Matches to cutting pictures from newspapers and creating collages to the many thousands of cricket records and statistics in my head, I always knew cricket is going to take up a lot of my time, no matter what I do and where I work. And when I started writing regularly in 2010, I couldn’t stop myself from writing on a lot of topics related to the gentleman’s game. Eventually it led me to where I am today. Another benefit of my writing and proof that if you have faith in life, the dots will somehow connect in the future.

I am working on developing the first version of the CricketRadius product I have in mind, and it would go live in April first week. The central idea around CricketRadius is that fans like me are at the center of everything that happens in cricket. There would be no meaning to any cricket without fans, and as much as cricketers are sports persons, they are also entertainers performing in front of an audience. This fan base is the glue holding the cricket world together, as they generate the eye-balls, the emotions and the revenue which eventually runs cricket and pays for the salaries of everyone involved with the game.

The aim of CricketRadius is hence to provide a platform on web, mobile and other mediums where fans can express themselves and share their emotions about the game they so much love and adore. Because as fans, we deserve a lot more than just being able to read articles by journalists or hear the commentary by former players or watch the match passively on television or at the stadium. As a fan, I want the ability to express my love for my team and my favorite players in an easy and convenient way. I want to let the world know how big a cricket fan I am, and what this game means to me.

The exact details of how this will shape up as I build the product is still very unclear and evolve in the year ahead, but what I am very sure is the ‘WHY’ of doing this as a business. And the WHY is that ‘BECAUSE FANS DESERVE BETTER‘.. Much better than the options currently in the market to express their love for the game. And more than anybody else, I am the most eager person to start using the CricketRadius website once it is live.

If you are a fan, behold, as the COUNTDOWN begins…